Refund policy

Return and Refund Policy

Last updated: September 9, 2026

At Velorent Time, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may be eligible to return it in accordance with this policy.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally:

Be unused and unworn.
Be in the same condition in which you received it.
Include its original packaging and accessories, where applicable.
Be accompanied by your order information or proof of purchase.

Items that do not meet these conditions may not be eligible for a return, subject to applicable statutory consumer rights.

2. How to Request a Return

To request a return, contact us at:

Email: claysec123@gmail.com

Please provide your order number, the item you wish to return, and the reason for the return. We will provide the relevant return instructions.

3. Return Address

Approved returns should be sent to:

Velorent Time
6 Milbourne St
Blackpool FY1 3EU
United Kingdom

Please contact us before sending an item back so that your return can be properly identified and processed.

4. Return Shipping Costs

Unless the item is damaged, defective, incorrect, or otherwise covered by applicable consumer protection law, the customer is generally responsible for return shipping costs.

We recommend using a tracked shipping service for returns. Velorent Time is not responsible for returned items that are lost or damaged during return transit where the customer is responsible for the return shipment.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible at claysec123@gmail.com.

Please provide your order number and, where appropriate, photographs or other details showing the issue. We will review the matter and, where appropriate, arrange a replacement, refund, or another suitable resolution.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method, subject to the processing times of your bank or payment provider.

The time required for a refund to appear in your account may vary depending on your payment provider.

7. Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including items that have been used, worn, damaged after delivery, altered, or returned without required original packaging or accessories.

This does not affect any statutory consumer rights that cannot legally be excluded or restricted.

8. Order Cancellation

Customers may request cancellation of an order within 15 minutes of placing the order by contacting claysec123@gmail.com.

Cancellation requests received after this period may not be possible if the order has already been processed, prepared for shipment, dispatched, or fulfilled.

If an order cannot be cancelled, you may still have return rights under this policy or applicable consumer law.